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Will I get my refund for failed transaction when it is saying Payment not Received from bank in irctc?

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  • Will I get my refund for failed transaction when it is saying Payment not Received from bank in irctc?


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Answer #1 | 20/12 2013 23:12
Contact IRCTC and request your money back. Here is their refund policy: https://irctc.co.in/beta_htmls/refundrules.html Here is their contact information: Customer Care No.011-39340000 Fax no.011-23345400 Chennai Customer Care No. 044-25300000 For Railway tickets booked through IRCTC General Information: I-tickets/e-tickets: [email protected] For Cancellation E-tickets: [email protected] For Mumbai Suburban Season tickets: [email protected] For Shubh Yatra user who do not receive the card within 01 month from the date of application kindly call on the Railway SBI Card Helpline nos. at 0124-39021212 or 18001801295 (if calling from BSNL/MTNL line) or send email to [email protected] For other queries on your Shubh Yatra account kindly email at [email protected] Registered Office / Corporate Office : Indian Railway Catering and Tourism Corporation Ltd., 9th Floor, Bank of Baroda Building, 16, Parliament Street, New Delhi 110001. Tel: 011-23311263/2331126
Answer #2 | 30/12 2013 04:05
Yes, You get your refund automatically within 48 hrs or according to your bank policy. Your case: In your case it is not IRCTC's fault or nor the Bank you were transacting with. Problem may be with the payment gateway transaction failure due to slow internet connectivity. If IRCTC is showing payment not received from bank in failed transactions then don't worry don't contact IRCTC because refund will be processed by your bank. You can check your bank failed transaction refund policy by contacting your bank customer service. Normally bank refund the failed transaction within 48 hrs. My experience: It happened to me also and same as you I was also confused so i contact both IRCTC and my bank customer service. IRCTC Reply: Payment not received please contact your bank. Bank Reply: Refund will be processed within 48 hrs (Kotak bank). It is normal to get transactions failed while booking ticket on IRCTC but now I don't get worried and wait for 48 hrs and my transaction amount reflect back automatically.
kamaal | 28/04 2014 13:59
plsss help me for same problem of payment not received by bank.wi i have to do any procedure

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