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need help with webroot antivirus?

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  • need help with webroot antivirus?


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Answer #1 | 28/12 2013 19:23
probably the norton service is still running as you need the norton uninstall tool from their website to remove all their [email protected], if an antivirus service is running another one cannot run , run task manager and see if anything to do with norton or symantec is running, start in safe mode and disable the norton service if it is there using msconfig or run services.msc
Answer #2 | 29/12 2013 05:41
Its possible Norton didn't uninstall completely, try: https://support.norton.com/sp/en/us/home/current/solutions/kb20080710133834EN_EndUserProfile_en_us which could be the cause of the issues your having. To uninstall Webroot: Move your cursor to the bottom right of the screen to open the Charm Bar menu. Click Search, then type the following into the Start Search bar, exactly as it appears below. "C:\Program Files\Webroot\WRSA.exe" –uninstall Press the Enter key on your keyboard. When prompted to uninstall, click Yes. Repeat the steps in Windows Safe Mode if it don't uninstall. If you need to get help directly from Webroot try their forums for help: https://community.webroot.com/t5/Community-Forums/ct-p/Forums Good Luck.

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