How to be a better hostess at a restaurant?

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  • How to be a better hostess at a restaurant?


Answer #1 | 02/03 2012 11:53
Depending on the restaurant (chain or independent) and the owner (franchisee or corporate) depends on the training you are going to receive. You are the face of the restaurant, the first person the customers see on the way in, the last on the way out. When it is busy, you will have a wait list, not only should the name be there but a description like the colour of coat etc, to easily identify the person. You will learn to time the wait, and telling the guest how long it will take to seat. Keep them up to date. When bringing them to the table, do not walk too far ahead, make conversation. Let them sit down before placing the menu on the table in front of them. One idea is to open the menu to a certain section. Ask the manager/owner which section he would like. Again depending on the restaurant, will guide how you seat the customer. Nothing is more frustrating for both the server and customer, customer waits, and server is rushing will not allow good service. If it is very busy, it is easy to " doubl seat" if you seat all the server one after the other too fast. In this case you will have to time yourself, like waiting 90 seconds to 2 minutes between seatings. Let the know it won't be long. It is better they wait at the door, than at the table, where it feels longer. It is good to learn the menu, the customer may ask you questions, and as an employee, you should know the answers.
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