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Australian consumer law. what if you cant prove the item is faulty?

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  • Australian consumer law. what if you cant prove the item is faulty?


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Answer #1 | 28/09 2013 04:26
The Australian Consumer Law provides basic rights for consumers to return goods that they have bought, including if they are faulty, don’t match samples, or doesn’t perform as expected. In addition, retailers often have their own policies on the return of products (you would need to check the policy of the store you purchased the computer at - however, whilst they still can write there own policy they can not breech the code of practice legislated within your state) The following link has some useful tips - my thoughts are (from what you say) that your best line of discussion with the store is that the item "doesn’t perform as expected"... however they might have every right to 'test' whether or not the function does work & if sending it away is the only option I would pursue the idea of them providing a 'loan/temporary' computer for you to use whilst this is taking place as to be without the computer is inconvenient to you etc etc! (Good Luck) OH..btw... you can contact the Consumer Law for your state - (see link) www.consumerlaw.gov.au/content/Content.aspx?doc=contact.htm‎ www.consumerlaw.gov.au/content/Content.aspx?doc=acl...consumer...‎

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