Uk law - where do I stand with online purchase?

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  • Uk law - where do I stand with online purchase?


Answer #1 | 23/12 2013 02:55
If you have an evidence where you cancelled the purchase you should be ok to point it out to the selling company that you have cancelled the purchase. Actually, the fact that you got a part-refund may be an evidence in itself. How the company handles it, is a different matter. You have got the right to return the item regardless, but you may accept the fact that you'll have to cover the cost of return postage (this would be at the seller's discretion). It all depends on how customer-focused they are. Present them with any evidence of your cancellation, and indicate that the part refund is a confirmation of your cancellation (this would not have happened if you were not in touch with them after the purchase was made). IF they don't play ball (i.e don't accept the return), it may be worth getting in touch with a Trading Standard officer. More info here: a word of advice, it's always better to use Credit Cards or PayPal for any purchases. It makes the refund/dispite process a lot better from a buyer's perspective, and do not expose you to unauthorised access to your funds as much as Debit Card does. good luck!
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