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Are eBay sellers responsible here...?

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  • Are eBay sellers responsible here...?


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Answer #1 | 22/12 2013 19:09
< If not, what is stopping any buyer on eBay claiming that every item he/she orders is not arriving in the mail (when it really is) and claiming refunds on top of their items. > Let's flip this around, what is stopping every seller on Ebay from saying they mailed it when they didn't? Most people are honest but there are always a few people trying to rip someone else off. If you don't refund her the money she'll no doubt complain to Ebay and leave negative feedback, your call if you want to go that route.
Positive: 53 %
Answer #2 | 22/12 2013 21:38
The responsibility does not lie with the courier, it lies with you. It's called tracking and eBay/PayPal require it to keep this very thing from happening. You chose not to protect yourself if you didn't use tracking. Any one can claim they mailed a package to someone. You can even get a receipt that says you mailed something. What you need is proof that they received it. I do not know the laws of your country but in ours the seller is directly responsible and must compensate the buyer if an item fails to be delivered for what ever reason.
Positive: 47 %
Answer #3 | 23/12 2013 00:27
It is down to the seller to ensure the buyer gets the parcel. You should have used tracking of some sort, signature required delivery etc. As for non delivery withing a week or so remember the time of year - everything is taking longer to reach destination right now.
Positive: 27 %
Answer #4 | 24/12 2013 11:17
It is the seller's responsibility from origin to destination including the shipping. At this time of year, it can take longer than normal. Did you check the tracking number to see where the item is? Buyers do this all the time, claim not to receive items or claim it is damaged and send back a different item. If it was expensive you should have insured it and can file a claim if it is lost. Unfortunately the burden is on the seller since the buyer always wins a dispute. You do not issue a refund until you find out about the item. Yes, Ebay should return to the previous policy of fair feedback. You have to let them know. The police only get involved if an item is stolen. If you prove you shipped it, there is no fraud. Dont let the buyer intimidate you. Use the Ebay dispute process. I hope for the best. I have been through this.
Positive: 10 %

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